Terms and Conditions of the Service

​

The company HF TRADING SRLS, (hereinafter the Supplier) has its headquarters in Carpenedolo, Via Tezze 19, 25013. The customer (hereinafter the Customer) is defined as the person identified by the data entered at the time of registration and acceptance of the conditions of sale.



Right to Privacy

The Supplier informs that it is possible to enter the website www.polair.it without being a registered user and to access information, product sheets, the basic price list and all those services that do not require the inclusion of personal data to be used.

To use the online purchase services, it is a necessary condition to enter the requested data. The provision of data is not mandatory, but is aimed at establishing and maintaining contractual relationships with the Supplier which cannot take place in the event of refusal. In relation to the aforementioned data, the Customer can exercise all the rights of the Legislative Decree. 196/2003.

The data provided by you or in any case referable to you may be communicated:

to external parties who carry out specific tasks on our behalf (delivery of goods, producers of the requested item, bookkeeping, tax compliance, management of information systems, market research); 
to banking institutions, for the management of receipts and payments deriving from the execution of contracts;
to third parties for marketing activities (refer to the privacy policy);


Nature of the relationship and cases of non-applicability of consumer protection regulations

In compliance with the provisions of the national and community laws currently in force, the economic relationship between the Supplier and the Customer is governed by the consumer protection legislation exclusively in the event that the Customer purchases for personal purposes unrelated to his work. Therefore, consumer protection regulations, including in particular Legislative Decree no.185 of 1999 (contracts concluded in distance), Legislative Decree n.50 of 1992 (right of withdrawal) and articles 1469 bis et seq. cc



Prices and warranty

Unless otherwise indicated in writing, all prices indicated are "VAT included" and expressed in Euro. The validity of the prices indicated is always and only that indicated by the procedure at the moment of placing the order to the Supplier.

For each order, a delivery voucher is issued, sent together with the goods and upon request, the invoice sent together with the goods. The Supplier is not responsible for taxes imposed by other countries.



Payment 

The Customer has the right to choose between different payment methods:

Credit Card "Visa, Mastercard, American Express, Maestro". Paypal
For further information regarding payment methods, please contact commerciale@polair.it

Purchase orders

Each order is distinguished by a unique code (order number) and contains the indication of the date of forwarding to the system, the details of the items purchased, the shipping costs and the individual prices VAT included in Euro, the summary of the total costs including VAT.



Prices, methods and delivery times

Upon receipt of the goods at home, the Customer must check the integrity of the packages and the quantitative and qualitative correspondence with what is indicated in the accompanying document. In case of discrepancies and / or discrepancies, it will be the Customer's responsibility to have exactly the same recorded on the transport document (delivery note or waybill) under penalty of forfeiture of asserting their rights in this regard. 

The delivery times communicated to the customer correspond to 3/5 working days and reflect the information received from the express courier, any delays or discrepancies are to be attributed to the courier himself. At the time of departure of the order, an e-mail notice will be sent to the customer with all the data of the shipment.



Complaints and shipping delays

The Customer has the right to communicate any problems (delivery errors, misunderstandings or delivery delays) in writing to the e-mail address commerciale@polair.it. Such communications received will be treated with the utmost urgency to resolve any inconvenience and to comply with the total satisfaction of the Customer.



Right of withdrawal

The unsatisfied customer can exercise the right of withdrawal (Legislative Decree 22/05/99 n. 185 - consumer protection in contracts concluded at a distance) within fourteen days from receipt of the goods. 

To obtain a refund of the amount, the consumer must also return the purchased items to the Supplier's office (after having received the appropriate information) within fourteen days. The Customer has the right of withdrawal without any penalty, the only costs charged to the Customer are those relating to the return of the product and not those of the first shipment incurred by the Supplier.

For the correctness of the relationship, the Customer undertakes to preserve and keep the products received with the utmost care and diligence and for which he intends to exercise the right of withdrawal, keeping them intact together with the original packaging. The costs and risks of transport for the return are the full responsibility of the Customer. The return of products that are not intact, deteriorated or lacking accessories or original equipment will not be accepted by the Supplier and will be returned to the sender with an increase in transport costs. Once the Supplier has received the goods in accordance with the above and carried out the necessary checks, he will refund the Customer.

The Supplier undertakes to process the reimbursement practices by exercising the right of withdrawal, by bank transfer, within 3 working days of receiving the communication with which the consumer intends to withdraw.



Guarantees given by the Customer

The Customer guarantees, assuming all responsibility and holding the Supplier harmless from any prejudicial consequence, that his / her data, provided upon acceptance of these general conditions, are true and allow to identify the true identity of the Customer himself who undertakes also to immediately inform the Supplier in writing, also by e-mail, of any variation of the data provided. The Customer is also informed of the need to communicate a valid e-mail address to the Supplier in order to allow the Supplier to forward the order confirmations and any communication.



Limitation of Liability

The Supplier declines all responsibility for malfunctions, interruptions of services, degradation of performance, whether or not these are due to force majeure or unforeseeable circumstances, when they are not directly attributable to the Supplier itself for its willful misconduct or gross negligence.



Validity of communications

The Customer accepts that the notification and communications relating to all online services (including those relating to purchase orders) are made by the Supplier in electronic format and e-mail (electronic mail) and via Web service, recognizes their full validity and expressly renounces as of now to disclaim the content of the declarations sent and / or received in electronic format.



Complaints

The Customer can forward observations and complaints to the Supplier by:

The CONTACTS section of the site, both as a registered user and not
The Notes field present in each order detail sheet 
By e-mail by writing to commerciale@polair.it


Applicable law 

For all the e-commerce services of www.polair.it the law of the Italian State applies exclusively. Pursuant to art. 1341 - 1342 CC the Customer declares to have read and specifically accept the clauses referred to in the following articles of the general conditions of sale on the website www.polair.it: 7 (deadline for asserting the discrepancies); 12 (guarantees given by the Customer); 13 (limitations of liability); 14 (validity of electronic communications); e-commerce: privacy and data processing protection information.