The pages relating to our products contain most of the technical information. At the bottom of each product page there are tables with specified physical and technical characteristics and size guide. If you are interested in other features you can contact us and we will give you our maximum support.

All information relating to our sizes and how to find the perfect fit for you are available at the bottom of the product page, by clicking "Size Guide".

Each product sold on POLAIR is conceived and designed specifically for specific activities and uses: you can find this information directly at the bottom of the product page by clicking on the description of the technical characteristics.

You can find information on the care and cleaning of the product directly at the bottom of the product page by clicking on "Technical Characteristics".

If a product is not available on the site, you can ask us when it will be available again by filling out the information request in the "Contacts" section in the menu at the top of the page.

Once the order has been taken over, we cannot change the delivery address. We may only do this after the courier contacts us for an unfinished delivery.

If you have any problems with your account, write us through our form on the “Contact Us” page.

Product orders can be canceled before the goods are shipped using the right of withdrawal. To use the right of withdrawal contact us by email

You can check the order details in your account and in the confirmation email. If you need more information, please contact us on the “Contact Us” page.

You can pay for your products by debit card, credit card (Visa or MasterCard).

To get an invoice, contact us as soon as you have placed your order indicating your company details

The payment receipt is sent by email after the goods have been shipped.

Returned products must be in the same condition in which they were received: intact and unused, with original labels and packaging. Our policy does NOT provide for the return on products on sale. For more information, see the "Returns" section.

If you have not found the information you need, send us your question using the form on the "Contact us" page, we will be happy to help you.

The products sold on POLAIR are covered by a warranty for a period of two years from the date of purchase, for defects relating to materials, workmanship and product quality. If the item is defective, damaged or different from the one ordered, you can submit a warranty return request. To make the warranty valid, the return must be accompanied by the original purchase receipt or valid proof of purchase.

If your product purchased on POLAIR is of a different quality from what is described on the product page (for example the product received is of a different material than that indicated), or it is defective or damaged due to a manufacturing defect or processing, POLAIR may decide, if appropriate, to repair free of charge products with manufacturing defects or to replace the item if still available, or to refund it if no longer available.